Nesox Email Marketer FAQ

Frequently asked questions:

General

Can I use Email Marketer to send SPAM (unsolicited bulk email)?
How can I get opt-in lists for email marketing?
Is your online order form secure?
Do I have to pay for upgrades?
Is tech support free?
What happens after I send in the order?
Is Email Marketer Spyware?
I have other questions not listed here, how can I get help?

Installation

Can my computer run Email Marketer?
To run Email Marketer, need I install any third-party software?
Is the version I am using the latest?
Should I uninstall the previous version before upgrading to a new version of Email Marketer?

Message

Can Email Marketer send messages with inline images or background music?
If the images included in my email are stored in my local hard drive, need I upload these image files to a web server in order for the recipients can see them?
How can I create a HTML message? Does Email Marketer provide a WYSIWYG HTML editor?
I don't understand HTML, how can I design a professional-looking HTML message?
Can I send a test email to myself before launching the email campaign?
Can I directly import a HTML file created by other HTML editor to Email Marketer?
Can I import a web page (eg. My home page) to Email Marketer from internet?
Can I request a read receipt for my message?
Does Email Marketer support to send attachment? If it does, how many attachments can I add?
Can I send personalized messages to my recipients with Email Marketer?
Can I personalize the "To" and "Subject" line?
Is the personalized field limited to recipient's email? Can other fields be used to personalize my message?
My message contains non English language, will it be ok?
Can I insert unsubscribe link in my email?
How can I create a Text / HTML mixture message?
Does Email Marketer display Unicode (double-byte) charsets, like Chinese, Japanese, etc. properly?
Email Marketer tells me "Error loading personlization script engine", What should I do?

Lists

What is list manager?
Can list manager store more information of users than just name and email?
What is a group?
How many users can I set up?
Can I append new users to an existing group?
How can I set up my own permission-based lists?
I have stored my customer's data in a Microsoft Access / Excel table, can Email Marketer access these data?

Subscription

Besides the subscriber's email address, can list manager collect other information of the subscriber?
Can I specify mandatory (required) items in the sign-up form?
Can I validate the content in the sign-up form entered by subscribers?
Can I validate the email address entered by a subscriber is correct and owned by himself.

Delivery

How fast does Email Marketer send?
Can I send out emails without SMTP servers?
What is Multi-SMTP-Server delivery mode?
What is mixed delivery mode (Direct delivery with backup SMTP server)?
What is IIS SMTP service delivery mode?
If I assign more than one SMTP server to an email campaign, how will Email Marketer use these servers?
What is the benefit of letting Email Marketer periodically sleep during mailing process?
I have to stop Email Marketer during of the mailing task. Can I resume the task?
Can I resend the failed emails?
Is Email Marketer a multithreaded application? If so, how many threads can I create?
How many connections should I use to get the best results?

Reports

Are these reports instant and in real time?
Is there a way for me to find out who opened my email?
Can I find out how many people opened my email on a specific day after my message had been out?
Can I track which link users clicked in my newsletter?
Can I view the list of email addresses which failed to be sent and why they failed to be sent?
Can I sort the list and messages in report?

Purchase and Registration

Why should I purchase and register Email Marketer?
Can I try Email Marketer before I buy it?
Which edition of Email Marketer need I buy?
Are there per-message charges or recurring costs?
How do I order Email Marketer?